Point of Care Solutions
Call Today! 
888.857.8402 
RMS Omega works with healthcare organizations to design, deploy, manage and service point of care technology systems.

Service Requests

To request service, you may call 1-888-857-8402 or use our Online Service/RMA Request form.

Technical Support

To reach a technical support representative, please call:
1-888-857-8402, Monday through Friday 8:30 AM - 5:00 PM. Or, email: techsupport@rmsomega.com

Services / Wireless

Wireless Infrastructure Services

With wireless technology you’re able to transfer and collect data in real time, allowing fast access to essential data and information. RMS Omega’s team of professionals provides a host of wireless backbone services to help you reduce costs and increase productivity.

Wireless Site Surveys

Several factors may impact a wireless network’s coverage such as walls, poles, temperature or metals. A wireless site survey will identify the factors in your hospital environment that could have an effect on continuous wireless coverage.

System Staging & Configuration

RMS Omega will set up and configure all of your wireless equipment for a faster installation process. Have all of your equipment arrive ready to use and eliminate time spent looking through manuals or finding and installing the right software to get up and running. When units are received by the customer they are completely configured and ready to use right out of the box.

RMS Omega’s staging and configuration services include…

  • Unpacking and inspecting units for shipping damage and DOA units
  • Charging of primary and spare batteries to improve the out-of-the-box user experience
  • Loading of customer provided wireless settings and network IP information
  • Program installation and configuration (if required), including TE configuration
  • Power settings to give the best longevity on a single battery based on the customer requirements
  • Upgrading device firmware to the latest revision with all necessary patches

Training & Installation

RMS Omega offers training and installation services for real time wireless solutions. We will install your wireless system, equipment and software, and then train your staff how to use it efficiently. Our services team will set up everything including wireless barcode printers, scanners, handheld computers and system software for your workspace. RMS Omega service technicians have installed countless wireless and data collection systems in a variety of business environments including offices, warehouse and distribution centers, laboratories and hospitals.

 

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888.857.8402

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