Barcode Equipment Repair & Service
To assist your organization in reaching new levels of productivity, you need a true partner; not just a vendor. RMS Omega offers comprehensive maintenance solutions tailored to meet your business needs. Our Service Care programs range from time and material service to service contracts, on-site service to depot repair service.
Manufacturer Certified Repairs
RMS Omega understands the importance of keeping our technicians up to date and trained. We are a Datamax Authorized Service Center (DASC), an Intermec Printer Service Partner (IPSP), a Printronix Full Service Distributor, and a Zebra Authorized Service Provider (ZASP). We are also proud to announce that we are one of only five partners that are certified to fix LXE mobile computers and vehicle mount terminals.
Time and Material Service:
- On-Site Printer Repair Services - Barcode Printers/Line Printers/Laser Printers
- Depot Repair Services- for printers, scanners, handheld terminals
Maintenance Agreements:
- On-Site Maintenance Contracts (Printers only)
- Standard - Next Business Day Response - Monday - Friday 8 am - 5 pm (Excludes holidays)
- Custom Maintenance Contracts- We can customize an on-site maintenance 24 hour/7 day agreement to suite your needs including expedited repair services and hot swap programs available
- Consumable - a flexible service program that encompasses ribbons, labels, supplies and printer maintenance.
- Depot Repair Services Contract - Standard or Custom
- Standard - Quick turnaround time (3-5 days average)
- Please contact Customer Service at 1-888-857-8402 for more repair service details.
Managed IT Services
Let RMS Omega be the first line of support for all of your mobile devices and wireless infrastructure. With Managed Services, our support team is able to log into any of your systems mobile devices for remote repairs and support. Don’t waste valuable time sending hardware back to the manufacturer when it’s not necessary.
Managed Services takes the pressure off IT departments to deploy and maintain their own wireless ecosystem and yet provides all the benefits of having that environment running smoothly. With Service Level Agreements for monitoring, alerting, reporting, and issue resolution, your organization can stay focused on daily operations.
Wireless Infrastructure Services
With wireless technology you’re able to transfer and collect data in real time, allowing fast access to essential data and information. RMS Omega’s team of professionals provides a host of wireless backbone services to help you reduce costs and increase productivity.
In addition to repair, maintenance and technical support services, RMS Omega provides a variety of professional wireless infrastructure services including on-site consultations and support.
RMS Omega offers the following professional wireless infrastructure services…
|
|
Staging and Configuration
RMS Omega will set up and configure all of your equipment for a faster installation process. Have all of your equipment arrive ready to use and eliminate time spent looking through manuals or finding and installing the right software to get up and running. When units are received by the customer they are completely configured and ready to use right out of the box.
RMS Omega’s staging and configuration services include…
- Unpacking and inspecting units for shipping damage and DOA units
- Charging of primary and spare batteries to improve the out-of-the-box user experience
- Loading of customer provided wireless settings and network IP information
- Program installation and configuration (if required), including TE configuration
- Power settings to give the best longevity on a single battery based on the customer
requirements - Upgrading device firmware to the latest revision with all necessary patches
Service Requests
To request service, you may call 1-888-857-8402 or use our Online Service/RMA Request form.
Technical Support
To reach a technical support representative, please call 1-888-857-8402, Monday through Friday 8:30 - 5 or email techsupport@rmsomega.com.
