Managed Services For Healthcare IT
Managing Mobile Devices and Wireless Infrastructure
As your first line of support, RMS Omega assumes responsibility for monitoring and managing your organizations mobile devices and wireless infrastructure.
With Managed Services, our support team is able to log into any of your systems mobile devices for remote repairs and support. Don’t waste valuable time sending hardware back to the manufacturer when it’s not necessary.
Managed Services takes away the need to allocate scarce resources to do system administration. This is different from other approaches where the customer needs to install, configure, and actively administer the server environment. With Managed Services, RMS Omega fills that system administration role for you, freeing your people up to focus on other business-critical needs instead.
Take the strain off of your IT resources.
RMS Omega utilizes Avalanche, an award winning software solution for managing mobile devices and wireless infrastructure to extend those benefits to organizations that prefer to focus their internal resources on other needs. Managed Services takes the pressure off IT departments to deploy and maintain their own wireless ecosystem and yet provides all the benefits of having that environment running smoothly. With Service Level Agreements for monitoring, alerting, reporting, and issue resolution, your organization can stay focused on daily operations.
Wireless Infrastructure Services
RMS Omega provides a variety of professional wireless infrastructure services including on-site consultations and support.
RMS Omega offers the following professional wireless infrastructure services…
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Staging and Configuration
RMS Omega will set up and configure all of your equipment for a faster installation process. Have all of your equipment arrive ready to use and eliminate time spent looking through manuals or finding and installing the right software to get up and running. When units are received by the customer they are completely configured and ready to use right out of the box.
RMS Omega’s staging and configuration services include…
- Unpacking and inspecting units for shipping damage and DOA units
- Charging of primary and spare batteries to improve the out-of-the-box user experience
- Loading of customer provided wireless settings and network IP information
- Program installation and configuration (if required), including TE configuration
- Power settings to give the best longevity on a single battery based on the customer
requirements - Upgrading device firmware to the latest revision with all necessary patches
